Our Privacy Policy

Communaute LLC dba DÔEN (“DÔEN,” “we,” “us,” or “our”) provides this Privacy Policy (“Privacy Policy”) to describe the information we collect, how we use it, and when and with whom we share it. This Policy applies to this website (https://shopdoen.com/) and any related subdomains, and to personal information collected offline, such as through a purchase of our products or subscription to our mailing lists or newsletters (collectively the “Services”). BY ACCESSING OR USING THE SERVICES, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE THE SERVICES.

Please note that our privacy practices are subject to the applicable laws of the regions in which we operate. Accordingly, some additional region-specific terms will only apply to individuals in those locations, or as required by applicable laws.

For more information about how users with disabilities can access this Privacy Policy in an alternative format, please see our Accessibility Statement.

The types of information we collect depend on the services and the features you use on the Services. Please note that we need certain types of information to provide the Services to you. If you do not provide us with such information, or if you ask us to delete that information, you may no longer be able to access or use certain Services.

a. Information You Provide Directly to Us

We may collect personal information that you provide directly to us, which may include, but is not limited to:

• Your use of our Services, e.g. when you register for an account or make a purchase;
• Your reviews of our products;
• Your subscription to newsletters;
• Your registration for promotions;
• Your requests for support and/or technical assistance;
• Your interaction with our company on social media, such as by tagging Dôen in your post; and
• Any other communications you have with us.

b. Information from Affiliates and Non-Affiliated Third Parties

• We may collect information about you or others through our affiliates or through non-affiliated third parties. For example, we may obtain postal addresses from third parties for the purposes of conducting direct mail campaigns. We may combine information that we collect from you through the Services with information that we obtain from such third parties and information derived from other products or services we provide.
• We may collect information about you or others through social media platforms. When you “like” or “follow” us on Facebook, Instagram, or other social media sites, we may collect some information from you including your name, email address, and any comments or content you post relevant to us. We may also collect your information if you sign up for one of our promotions or submit information to us through social media sites, such as when you purchase our products through Instagram. Please consult the privacy policies of those social media platforms for more information about their privacy practices.
• We may collect information about you in connection with purchases that you make over third-party e-commerce portals such as Shop Pay, or through third-party payment processors such as PayPal. Please see the privacy policies of those third-party services for more information about how they process your information.

• Finally, we may obtain information about you from other sources, such as data analytics providers, marketing or advertising vendors, fraud prevention vendors, vendors that provide other services on our behalf, or publicly available sources.

c. Information We Collect Automatically Device/Usage Information

We and our third-party vendors and business partners, which include ad networks and analytics companies, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Services. This includes technologies such as those described below:

• We automatically collect data through “cookies.” Cookies are pieces of information that may be placed on your computer by a website for the purpose of collecting data to facilitate and enhance your communication and interaction with that website. Such data may include, for example, the address of the websites you visited before and after you visited our Services, the type of browser you are using, your Internet Protocol (IP) address, what website pages you visited and what links you clicked on, the region where your device is located, and geographic information based on your IP data. We may store some information on your device or device hard drive as a cookie or similar type of file (such as clear gifs, web beacons, tags, and similar technologies that work on mobile devices) to collect data related to usage of the Services. We may also use cookies to customize your visit to the Services and for other purposes to make your visit more convenient or to enable us to enhance the Services. For additional information about our use of cookies, please see our Cookie Policy.

• Our Services employ tools provided by Google, Inc. (“Google”). For more information about Google’s privacy practices, please see the Google Privacy Policy. Below are the Google services that we partner with:

• We work with Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to help analyze how users use the Services. The information generated by these cookies about your use (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Services, compiling reports on activity for its staff, and providing other services relating to web page activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You may refuse the use of cookies by selecting the appropriate settings in your browser. By using the Services and accepting cookies, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please refer to the currently available opt-outs for Google Analytics by visiting https://tools.google.com/dlpage/gaoptout/.

• Our Services employ Google Maps features to collect geolocation information, such as your IP addresses and non-precise latitude/longitude coordinates. This information will be used strictly to determine whether your shipping location is close enough to one of our warehouses to receive free shipping. Google and its affiliates may use and retain this data to provide and improve Google products and services. Please see the Google Maps Terms of Service at https://maps.google.com/help/terms_maps.htmlfor additional information.

• We employ session replay software, which is a digital playback tool that records and recreates your sessions, capturing clicks, scrolls, and keystrokes. We use this information to better understand user behavior, diagnose problems, and make improvements to our Services. We do not use this information to track you for purposes of advertising or marketing. By using our Services, you understand that we or our third-party vendors may collect session information through session replay software. One such third-party vendor that we use is Hotjar. You can learn more about Hotjar by visiting Hotjar’s Data Collection Page, and you can opt-out of session recording by Hotjar here.

• Identifiers and contact information, such as your full name, email address, postal address, phone number, birthdate, and username and password;
• Commercial information, such as your debit/card number and other payment account information, or information about the products or services you have purchased, obtained, or considered, as well as other purchasing or consuming histories or tendencies.
• Professional or employment-related information, such as your job title, employer, employment history, resumes and CVs, and background check information.
• Geolocation or other information that permits us to determine your location;
• Device and online identifiers and related information, including internet protocol (IP) address, mobile ad identifiers, data collected from cookies, beacons, and pixel tags, and similar unique identifiers;
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with an internet website, application, mobile app, or advertisement; and
• Any other personal information that you voluntarily provide us./

We use your information for business and commercial purposes, such as:

• To provide you with the Services, including to register you for an account, to process your transactions, and fulfill your orders;
• To respond to your questions or inquiries, including to provide support and troubleshooting assistance;
• To communicate with you, including to communicate with you about your account, inquiries, our company, and related news, as well as to send you promotional emails, surveys, newsletters, or notifications;
• To manage and remember your preferences and customize the Services;
• To analyze and improve the Services or any other products and Service we provide;
• To administer surveys, sweepstakes, promotions, or contests;
• For advertising and marketing, such as to provide you with recommendations for products or Services that may interest you, including on social media or other third party websites;
• To comply with our legal obligations or as permitted by law;
• To protect the safety and/or integrity of our users, employees, third parties, members of the public, and/or our Services;
• To prevent fraud and enforce our legal terms;
• To administer and troubleshoot the Services; and
• Otherwise, with your consent.

We may combine information that we collect from you through the Services with information that we obtain from affiliated and nonaffiliated third parties, and information derived from any other products or Services we provide. We may collect information that is not treated under certain laws as personal information (“non-personal information”), including de-identified or aggregate data, or information lawfully made available from federal, state, or local government records. Because non-personal information does not personally identify you, we may collect, use, and disclose such information for any purpose permitted by law. In some instances, we may combine non-personal Information with personal information. If we combine any non-personal information with personal information, the combined information will be treated by us as personal information to the extent that it is capable of personally identifying you.

Additionally, we may aggregate and/or de-identify personal information collected through the Services to the extent that it is no longer personally identifiable. We may use such de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others. We publicly commit to maintain and use this information in de-identified or aggregate form, and not to attempt to re-identify the information.

We may disclose your personal information for the following reasons:

• Service Providers. We may disclose information with service providers that help us operate our business and provide the Services. For example, we use various services for email marketing and text messaging. These service providers may have access to personal information that is necessary to perform their functions, but they are only permitted to do so in connection with performing services for us. They are not authorized by us to use the information for their own benefit.
• Third-Party Marketing Partners. We may disclose your information to select third parties to provide us with marketing and advertising services. These third parties may include companies that enable us, and other marketers, to send you relevant marketing offers. We do not control how these third parties use and share your personal information once they receive it, and they may use it for their own commercial purposes. You will need to contact such third parties directly for information about their privacy practices or to exercise any rights you may have (including if you would like to opt-out of marketing messages).

• Other Parties When Required by Law or as Necessary to Protect Our Users and the Services. We may disclose information when we believe that doing so is necessary to enforce our Terms of Services, to protect, enforce, or defend the legal rights, privacy, safety, or property of DÔEN, our employees or agents or users, or to comply with applicable law or legal process, including responding to requests from public and government authorities.
• Business Transfers. We may transfer the information we hold in the event we sell or transfer all or a portion of our business or assets (such as in connection with a merger, acquisition, reorganization, dissolution or liquidation) or take steps in anticipation of such a transaction.
• Non-personal Information. We may disclose non-personal information, such as aggregated or de-identified data, without restriction.

• Otherwise with Your Consent or at Your Direction. In addition to the disclosures described in this Privacy Policy, we may disclose information about you with third parties whenever you consent to or direct such sharing.

• Targeted Advertising / Behavioral Advertising

We may ourselves, or with third-party vendors, use your information to deliver targeted advertising to you when you visit our Services or other websites. Cookies, clickstream data, and other similar technologies described below may be used in this process. For example, if you are searching for information on a particular product, we or our vendor may cause an advertisement to appear on other websites you view with information on that product. This form of advertising, sometimes called “targeted advertising,” “behavioral advertising,” or “cross-context behavioral advertising,” enables us and our vendors to know about your interests in connection with the delivery of a specific ad. We believe that such advertising is helpful because it allows you to see advertisements that are relevant to your interests. We comply with the Self-Regulatory Principles for Online Behavioral Advertising as administered by the Digital Advertising Alliance (“DAA”).

If you would like to opt out of these interest-based advertisements, please follow the opt-out process described in the section titled Your Privacy Choices below.

We implement security measures to protect your information. It is important that you protect and maintain the security of your account credentials and you need to immediately notify us of any unauthorized use of your account. Please understand that no data transmission over the Internet, or method of electronic storage, can be guaranteed to be 100% secure. Consequently, while we strive to protect your information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by using the information provided in the Contact Us section below.

We do not knowingly collect any personal information from children under the age of 18. If you are under these ages, please ask a parent or guardian for help in using our website or purchasing any products. If you believe we have obtained personal information associated with children under the age of 18, please contact us at moc.neodpohs@ycavirp and we will delete it.

This section provides additional information for people in the European Economic Area (EEA) or United Kingdom (UK). The terms used in this section have the same meaning as in the General Data Protection Regulation and the UK Data Protection Act (GDPR). The term “personal information” as used in this notice has the same meaning as “personal data” in the GDPR.

Collection and Disclosure of Personal Data

The personal data we collect and how we share it is described above in our Privacy Policy.

Lawful Bases and Legitimate Interests

We process personal data on the following lawful bases:

• Complying with legal obligations
• Fulfilling contracts
• Consent
• Legitimate interests

International Data Transfers

We may send the personal data of individuals in the EEA/UK to third countries, including the United States, where it may be stored or processed, for example on our service providers’ cloud servers. When we transfer personal data, we rely either on Adequacy Decisions as adopted by the European Commission (EC) or the UK Information Commissioner's Office (ICO) on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR), the EU-US Data Privacy Framework and UK-US Data Bridge agreements, Standard Contractual Clauses (SCCs) issued by the EC or International Data Transfer Agreements (IDTAs) approved by the ICO. Data protection authorities have determined that the SCCs and IDTAs provide sufficient safeguards to protect personal data transferred outside the EEA/UK. You may read more about international data transfer mechanisms at the following links:

• https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
• https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-data-transfer-agreement-and-guidance/

Privacy Rights

Individuals in the EEA/UK have the following rights regarding their personal data.Make a Privacy Request by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.

Right to access. You have the right to request a copy of the personal data we hold about you.

Right of portability. You have the right to ask us to transfer your data to another party.

Right to rectification. You have the right to request that we rectify any incorrect information we have about you.

Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.

Right to withdraw consent. You have the right to withdraw your consent at any time when we rely on your permission to process your personal data.

Right to object. You have the right to object to our use of data about you.

Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit theInformation Commissioner’s Office website at https://ico.org.uk/, or see a list of EU Data Protection Authorities athttps://www.gdprregister.eu/gdpr/dpa-gdpr/.

Inquiries

Controller contact information

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The Services may link to third-party websites from companies other than DÔEN, such as to relevant online resources, our partners’ websites, payment processors, and other third-party websites. We are not responsible for the privacy practices or content of such other websites. If you have any questions about how these other websites use your information, you should review their policies and contact them directly. We are not responsible for the actions of third parties.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately, and we will post the updated Privacy Policy on this page with a “Last Updated” in advance of the effective date of the revisions. By continuing to use the Services, you are agreeing to be bound by any changes or revisions made to this Privacy Policy.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information about our privacy practices, contact us at moc.neodpohs@ycavirp or by mail at:

DÔEN
Attention: Privacy Affairs
14801 Califa St
Van Nuys, CA 91411